Zero Downtime: Swift Replacement of a Critical Salesforce Admin/Developer

Zero Downtime: Swift Replacement of a Critical Salesforce Admin/Developer

  • By Admin
  • 28 Jan , 2025
  • US Staffing

The Situation

When one of our clients — a leading marketing technology company in Raleigh, NC — lost their Salesforce Admin/Developer unexpectedly, the impact was immediate.

This was a hybrid role covering Salesforce Administration, Development, and Production Support, making it crucial for keeping CRM operations stable and responsive.

With ongoing projects, active support tickets, and production dependencies, the company couldn’t afford to reduce downtime.

They needed:

  • A replacement within one week

  • A local resource near Raleigh, NC

  • Someone with hands-on expertise in both Salesforce administration and custom development

That’s when we at Codinix Technologies stepped in. Using our Salesforce staffing expertise and regional network, we took ownership of the challenge — to deliver the right talent, fast.

What We Aimed to Achieve

Our objectives were clear:

  • Quick Turnaround Hiring: Place a qualified Salesforce Admin/Developer with production support experience within five business days.

  • Dual Skillset Delivery: Find someone proficient in both administrative and development work, from dashboards and user management to Apex coding and workflows.

  • Local Resource Sourcing: Prioritize professionals in or near Raleigh, NC for immediate onboarding and hybrid work readiness.

Key Challenges

Despite the clarity of the requirement, the project had several complex challenges:

  • Limited Talent Pool: Few Salesforce professionals possess balanced skills in admin, development, and production support.

  • Tight Deadline: The one-week hiring window demands speed and accuracy at every step.

  • Business Continuity Risk: The client’s CRM platform supported multiple internal teams; any delay could impact revenue and customer operations.

  • Local-Only Requirement: Restricting the search to local candidates further narrowed the pool but enabled faster onboarding.

Our Strategy & Process 

To meet the client’s expectations, we designed a fast yet structured approach that emphasized both speed and precision.

  1. Local Talent Focus: We filtered our network and databases to identify professionals within a 50-mile radius of Raleigh, NC. This not only met the location criteria but ensured the resource could be available on-site if required.

  2. Rigorous Dual Screening: We conducted two levels of evaluation to guarantee technical and functional strength:

Phase 1 – Profile & Certification Check: Reviewed Salesforce certifications, experience, and work history.

Phase 2 – Live Scenario Evaluation: Simulated real production issues to assess the candidate’s problem-solving ability in a live CRM environment.

  1. Daily Coordination with Client: We maintained constant communication with the client — sharing daily progress updates, receiving feedback, and aligning expectations — which kept the process smooth and transparent.

  2. Candidate Shortlisting: Within 72 hours, we presented two highly qualified local candidates. The client interviewed and finalized the right fit within a day.

  3. Onboarding Execution: We coordinated the entire onboarding process, ensuring the selected candidate join within five business days — perfectly meeting the client’s target timeline.

Tools & Platforms Utilized

To keep the process efficient and technically accurate, we leveraged:

  • Salesforce Lightning, Apex, Visualforce, Admin Console – for evaluating technical proficiency

  • Internal ATS – to filter candidates by geography, certifications, and availability

  • LinkedIn Recruiter – for rapid outreach to verified professionals in the Raleigh area

  • Zoom / Microsoft Teams – for live interviews and client-candidate discussions

The Outcome

Our engagement delivered measurable and immediate results:

  • Deadline Met 100%: Full cycle (sourcing to onboarding) completed within five business days.

  • Continuous Operations: The new resource began resolving production tickets on day one, ensuring no downtime.

  • Perfect Role Fit: The candidate excelled in both admin (user roles, dashboards) and development (Apex triggers, workflow automation).

  • Reduced Onboarding Time: Local placement enables faster integration, cutting onboarding time by over 50%.

  • Client Satisfaction: The client praised our speed, quality, and professionalism, continuing to partner with Codinix for Salesforce staffing.

The Impact

By moving swiftly and strategically, we helped our client:

  • Maintain CRM performance without disruption

  • Prevent delays in ongoing projects

  • Strengthen their internal Salesforce support function

  • Build confidence in rapid resource replacement under pressure

Final Thoughts

This engagement reflects how we at Codinix Technologies approach urgent staffing needs — with precision, communication, and results-driven execution.

Through a focused recruitment strategy, hands-on collaboration, and deep Salesforce expertise, we ensured that our client never lost momentum.

Our ability to deliver the right resource at the right time once again reinforced our reputation as a trusted partner for agile, high-performance Salesforce staffing solutions.

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