Salesforce Production Support Engineer

Experience

4–6 Years

Job Summary

We are looking for a skilled and proactive Salesforce Production Support Engineer to join our team. The ideal candidate will be responsible for handling L2/L3 production support activities, troubleshooting complex Salesforce issues, and ensuring the stability, performance, and availability of Salesforce applications. The role requires strong technical expertise in Salesforce technologies along with excellent analytical and communication skills.

Key Responsibilities

  • Provide L2/L3 production support for Salesforce applications and related systems.
  • Analyze, troubleshoot, and resolve production incidents, defects, and user-reported issues within defined SLA timelines.
  • Perform Root Cause Analysis (RCA) for recurring issues and implement preventive measures.
  • Support production deployments, release validation, smoke testing, and post-production monitoring activities.
  • Troubleshoot and resolve issues related to Apex, Lightning Web Components (LWC), Flows, Integrations, Reports, Dashboards, and Salesforce Security.
  • Monitor application performance and ensure system reliability and availability.
  • Collaborate closely with Development, QA, DevOps, and Business teams for issue resolution and release coordination.
  • Manage Salesforce users, profiles, roles, permission sets, sharing rules, and access controls.
  • Maintain support documentation, knowledge base articles, and incident reports.
  • Participate in rotational shifts and on-call support activities as required.

Required Skills & Qualifications

  • 4–6 years of experience in Salesforce Administration and Production Support.
  • Strong hands-on experience with:
    • Apex
    • Lightning Web Components (LWC)
    • SOQL
    • Salesforce Flows
  • Good understanding of Salesforce architecture, security model, and data management.
  • Experience working with ticketing and incident management tools such as Jira and ServiceNow.
  • Strong debugging, troubleshooting, and analytical skills.
  • Experience in handling deployments and release support activities.
  • Ability to work in a fast-paced support environment with multiple priorities.
  • Good communication and stakeholder management skills.
  • Comfortable working in rotational shifts and providing on-call support.

Preferred Qualifications

  • Salesforce Administrator Certification preferred.
  • Experience with Salesforce integrations and APIs is an added advantage.
  • Knowledge of CI/CD and DevOps practices for Salesforce is a plus.

Job Information

  • Employment Type

    Full Time

  • Contract

    Not Mentioned

  • Salary

    As Per Industry Standards.