Choosing the best CRM for your business is not rocket science at all. Currently, there is a huge pool of CRMs capable of satisfactorily maintaining core tasks like sales follow-ups, data analysis, and customer details. However, whenever such debates arise on CRM, NetSuite vs Salesforce are the two main contenders that usually come into the talk.
Let’s get deeper into the discussion and compare the features, possibilities, and benefits of both to recognize which one is the king.
NetSuite vs Salesforce: Features Comparison
1). Accounts, Contacts, and Lead Management:
- NetSuite CRM: Great for managing your sales pipeline with real-time data on leads, contacts, and accounts. It helps you efficiently track opportunities based on various factors like status, revenue, and important documents.
- Salesforce CRM: Provides a comprehensive view of your clients, including historical exchanges, significant connections within the organization, and even internal conversations. In order to offer more insights, Salesforce also incorporates social media data from Facebook, Twitter, and LinkedIn. In terms of social media integration, Salesforce comes out on top
2). Team Collaboration:
- Salesforce CRM: This is like a social media platform for your work. You can see updates from colleagues (think posts), mention them directly (@mentions), and access everything from your phone. This keeps everyone informed and on the same page.
- NetSuite CRM: This doesn't have the fancy social features for teamwork. It might be tougher for your team to stay connected and share information quickly. If your team relies on working together a lot, Salesforce is the better option.
3). Quotes, Orders, and Invoices:
- NetSuite CRM: This is an all-in-one system for your sales pipeline. You can create quotes, turn them into orders easily, and even generate invoices - all in one place. This makes managing your sales from start to finish very smooth.
- Salesforce CRM: While it can handle quotes and orders, you might need to buy additional tools to create invoices and fully manage the entire sales process. If you want a system that does everything for sales from quotes to invoices, NetSuite is a better choice.
4). Sales Performance Management:
- Salesforce CRM: Like a coach with superpowers! It uses artificial intelligence (AI) to predict future sales, show real-time sales rankings, and track everyone's performance. This helps managers give better guidance and keeps salespeople motivated.
- NetSuite CRM Management: This is a good coach too, but without the fancy AI features. It can help you forecast sales. But it can't predict them as accurately as Salesforce. If you want the most advanced tools to manage your sales team's performance, Salesforce is the better option.
5). Process Automation: Both NetSuite CRM and Salesforce CRM: Interestingly, they both NetSuite and Salesforce CRM let you set up automated tasks to save time on repetitive work. You can build these "robots" yourself by using tools like NetSuite's Suiteflow or Salesforce Lightning Process Builder.
In short, they're equal in this area - both are great for automating tasks.
6). Dashboards and Reporting
Both NetSuite CRM and Salesforce CRM: They both provide you with dashboards that show you sales and customer service performance in real time. Additionally, you can design unique reports to monitor metrics.
Pricing, Customization, Support
a). Pricing:
- Salesforce CRM: Straightforward pricing plans starting at $25 per user per month.
- NetSuite CRM: Custom quotes, so you need to contact them for pricing.
b). Customization:
- Salesforce CRM: Easier to customize yourself with point-and-click tools.
- NetSuite CRM Customization: Less customizable out-of-the-box may require more help from NetSuite.
c). Support: Both offer 24/7 support for their higher-priced plans.
That’s all the basics to advance NetSuite CRM vs Salesforce CRM. All in all, the best choice depends on your priorities. Think about what matters most to your business and choose the CRM that best supports those needs.
